Frequently Asked Questions
Frequently Asked Questions
About Cancellation
Q.
How can I cancel my reservation?
A.
If you booked through this site (the official SA Inn website), we will process the cancellation. If you booked through other hotel reservation sites, please cancel from your My Page on the respective site.
Q.
What is the cancellation policy if I cannot stay due to illness?
A.
The standard cancellation policy applies.
[Cancellation Policy]
No-show / On the day: 100%
1 day prior: 80%
2 to 3 days prior: 50%
About Check-in / Check-out
Q.
Please tell me the check-in and check-out times.
A.
Check-in time: 16:00 ～
Check-out time: ～ 10:00
Q.
How do I check in?
A.
There are procedures required both after making a reservation and at the time of check-in.
[After Booking]
1. After booking, you will receive a URL via email or SMS to create your My Page.
2. Once you create your My Page, a "Check-in Code" and a "QR Code" will be issued.
Please keep these two items safe, as they are required for check-in.
[At Check-in]
1. Select your preferred language on the tablet at the front desk.
2. Enter your "Check-in Code" or scan the "QR Code".
3. Follow the on-screen instructions on the tablet.
4. Once completed, your "Room Number" and "Key (PIN Code)" will be displayed. Please proceed to your room.
Q.
How do I check out?
A.
Please access your My Page (where your check-in code was issued) and click the "Check Out" button.
* Please note that our cleaning staff will enter the room after you click the check-out button, so we kindly ask you to vacate the room promptly.
Q.
Can I extend my check-out time?
A.
Since we have subsequent reservations, please check out by 10:00 AM.
Q.
Is early check-in possible?
A.
Please wait until 4:00 PM, as we need time for cleaning and room inspections.
Q.
Can I leave my luggage before check-in?
A.
Depending on the cleaning status, we may be able to keep your luggage, but since our front desk is unmanned, we might have to decline. Please contact the respective hotel in advance.
Q.
Do I need to contact you if my estimated check-in time changes?
A.
As long as it is after 4:00 PM, there is no problem if your arrival time changes. No contact is necessary.
Q.
Can the hotel receive my luggage (via mail/courier)?
A.
Because our hotel is unmanned, we cannot accept luggage on your behalf for security and management reasons.
Q.
What should I do if I cannot reach an operator during the check-in call?
A.
If you cannot connect to an operator within 30 seconds, you can skip the call (identity verification) and proceed with the check-in process. Please check the instructions at the front desk.
Q.
When will I know my room number and PIN code?
A.
They will be displayed on the tablet after check-in is complete.
About Pets
Q.
Can I stay with my pet?
A.
Staying with pets is not permitted. If a pet is discovered, additional cleaning fees will be charged.
About Facilities
Q.
Is there an elevator?
A.
Some of our hotels have elevators. For details, please check each hotel's website or contact the hotel directly.
Q.
Can I smoke inside the building?
A.
The entire building and the premises are strictly non-smoking. This includes electronic cigarettes.
Q.
What are the phone numbers for each hotel and Yadoya?
A.
SA Inn Nagano Ishido / SA Inn Nagano Nanase / SA Inn Nagano Nakagosho
TEL: 026-219-5580
SA Inn Matsumoto Nagisa / Whole House Rental Yadoya
TEL: 0263-40-5001
SA Inn Suwa Inter
TEL: 0266-82-5101
SA Inn Ina Nice Road
TEL: 0265-77-2580
Business Hours: 10:00 AM - 6:00 PM / Closed: Tuesdays and Wednesdays (Also closed during Obon, Golden Week, and New Year holidays)
About Parking
Q.
Is there a parking lot?
A.
[SA Inn Hotels]
Some hotels have parking lots. However, SA Inn Ishido does not have a parking lot. Please contact each hotel for details.
[Whole House Rental Yadoya]
There are 2 parking spaces available on the premises.
Q.
Can I use the parking lot before check-in?
A.
Availability varies by hotel, so please contact the respective hotel.
Q.
Can I use 2 parking spaces?
A.
[SA Inn Hotels]
Parking is limited to 1 space per room.
[Whole House Rental Yadoya]
Up to 2 parking spaces can be used.
About Room Amenities
Q.
Are room wear or yukata provided?
A.
They are not provided, so please bring your own.
Q.
Is there a washer/dryer?
A.
[Hotels with Washer/Dryer]
SA Inn Nagano Nakagosho, SA Inn Matsumoto Nagisa, SA Inn Ina Nice Road, SA Inn Suwa Inter, Yadoya Matsumoto Honjo
[Hotels without Washer/Dryer]
SA Inn Nagano Ishido, SA Inn Nagano Nanase
About Cooking Utensils
Q.
Are there cooking utensils available?
A.
[SA Inn Hotels]
Available only in the Deluxe Rooms at SA Inn Matsumoto Nagisa. For details, please click here.
In the future, we plan to provide them upon request at SA Inn Ina Nice Road and SA Inn Suwa Inter (schedule to be determined).
[Whole House Rental Yadoya]
Cooking utensils are permanently provided.
About Reservations
Q.
I want to change the number of guests.
A.
If you booked through a reservation site, please cancel and rebook. If you booked through our official site or if a cancellation fee is involved, please contact the hotel directly.
About Receipts / Certificates of Stay
Q.
Can you issue a receipt?
A.
If you booked through this site (the official SA Inn website), we can issue a statement of use. If you booked through other reservation sites, please check your My Page on the respective site for receipt issuance.
Q.
Can you issue a certificate of stay?
A.
Yes, we can. If you need one, please contact the hotel.